Cleaning
Whether you need regular home cleaning, decluttering assistance, or specialized cleaning services, we are here to cater to your unique needs.
We bring our own equipment and resources to ensure efficient and thorough cleaning, giving you peace of mind and a spotless space to enjoy.
We are committed to providing exceptional care and assistance in every aspect of your life.
We service Residential cleans, NDIS, Workers Compensation & Compulsory third-party claims.
Regular Weekly / Fortnightly clean
Designed for ongoing upkeep
Kitchen - Benches, splashback, sink, stovetop, exterior of appliances, microwave exterior, cupboard fronts, floors.
Bathrooms / Laundry - Toilet, shower, bath, vanity, mirrors, sinks, taps, floors.
Living / Bedrooms - Dusting reachable surfaces, tidy reset, Vacuum and/or Mop
General - Bins emptied (kitchen/bathroom), fingerprints spot cleaned on high touch areas.
Deep Clean (One-off or Seasonal Reset)
A more detailed clean for built-up grime. Includes everything in regular, plus:
Skirting boards (accessible), door frames (spot), light switches, extra detailed bathroom/grout attention
Inside microwave, stovetop detailing, rangehood exterior
Detailed dusting (blinds/light fittings accessible), cobweb removal
Spring Clean (Top-to-bottom Refresh)
Great before guests, after illness, or quarterly resets.
Deep clean focus across all rooms
Extra attention to high-touch points and “often missed” areas
Optional add-ons commonly paired: inside oven, inside fridge, windows, walls spot-wash
Squalor / High-Needs Clean (Assessment Required)
For high-load environments, heavy contamination, or significant clutter.
On-site assessment required before quoting
May require PPE, additional time, and staged visits
Waste removal can be arranged as an extra
What we need from you (to keep things smooth)
Secure pets and advise of any pet-related considerations
Clear access to the home (keys/lockbox instructions if needed)
Let us know about fragile items, special surfaces, or any “no-go” areas
For deep/squalor cleans: please disclose any hazards (needles, pests, bodily fluids, mould)
Booking, cancellations & payment
Invoices issued: when booking is made
Payment terms: Within 24hrs of completed service
Cancellations: 24hrs or less short-notice cancellations may be chargeable
Terms & Conditions
1) Completion of service
A clean is considered completed when the agreed time allocation and/or agreed scope has been delivered and our team has performed a reasonable final check.
Cleaning outcomes depend on the condition of the property at arrival, access to areas, and the time booked.
Some stains, wear, permanent marks, or build-up may not be fully removable without specialist services.
2) Client check at completion
Where the client (or nominated contact) is present, we encourage a walk-through at the end of the clean.
If the client is not present, the clean will be deemed accepted unless issues are reported within the timeframes in Section 3.
3) Quality concerns & rectification window
If you are not satisfied, please notify us within 24 hours of the clean being completed.
Please include:
Photos or short video of the area(s) of concern
The address and date of service
A clear description of what you expected
Where appropriate, we will offer a rectification visit for the specific area(s) at a mutually suitable time.
Rectification is limited to the originally cleaned areas and does not include new tasks, additional rooms, or add-ons not booked.
4) What is not covered by rectification
Rectification does not apply to:
Areas that were not accessible at the time of cleaning (locked rooms, cluttered surfaces, items covering floors)
Issues caused after we leave (pets, people, weather, trades, spills)
Pre-existing damage, heavy staining, mould requiring specialist remediation, pest issues, or structural problems
Normal wear and tear (scratches, faded surfaces, aged grout/silicone)
End-of-lease outcomes where an agent/landlord requires additional items not included in the booked scope
5) Breakage, damage & incident reporting
We take care, but accidents can occur. Any damage noticed by our team will be reported as soon as practical.
Clients must report any suspected damage within 24 hours of the clean.
Where liability is accepted, we may (at our discretion) arrange repair, replacement, or provide a reasonable credit.
We are not responsible for:
Items that are already fragile/unstable
Incorrectly installed fixtures
Pre-existing damage
Normal wear and tear
6) Payment after service
Payment is due as per your invoice terms.
If payment is overdue, we may pause future bookings until the account is brought up to date.
7) Add-ons, additional time & re-cleans after completion
If additional work is requested after the clean is completed (or if the property requires more time than booked), this will be treated as:
An add-on, or
A new booking, or
Additional time billed at the applicable hourly rate
We will confirm the scope and pricing before proceeding.
Any additional work completed after confirmation will be added to your invoice.
8) Health, safety & biohazards
Please disclose hazards before service (needles/sharps, bodily fluids, mould, pests, aggressive animals).
If undisclosed hazards are discovered, we may stop work and reschedule with an updated quote.
We do not provide specialist biohazard cleaning or mould remediation unless explicitly agreed in writing.
9) Access, keys & security
Clients are responsible for providing safe and legal access to the property.
If keys/lockbox codes are provided, we will take reasonable care; however, we are not liable for issues arising from faulty locks, incorrect codes, or third-party access.
If we cannot access the property at the scheduled time, a call-out/late cancellation fee may apply.
10) Photos for quality assurance
With your consent (or where required for quality assurance), we may take before/after photos of cleaned areas.
Photos will not include identifying personal information where possible and will be stored securely.
Photos may be used for internal training and quality control and/or social media.
11) Feedback and ongoing improvements
We welcome feedback to help us improve. Please contact us promptly so we can resolve issues quickly and fairly.
12) Australian Consumer Law
These terms operate alongside your rights under Australian Consumer Law.
Nothing in these terms is intended to exclude, restrict, or modify any consumer guarantees that cannot be excluded under law.